The Kindle Angels -

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grampa

13 Aug 2012, 12:29 PM | Post: #1

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The Kindle Angels

I have been pulling my hair out for many days now because I couldn’t get my kindle working properly. A lot of good people on the forum gave me their time in an attempt to get things working. I then found the Kindle technical helpline telephone number.

I work as a registered gas engineer fault finding and repairing boilers, this involves talking to technical helpline guys 2 or 3 times a day, sometimes I am put on hold for 20 minuets and 9 times out of 10 it is a premium number.

Now compare this with Kindle,
They phoned me immediately after I emailed my phone number. The lass I spoke to was polite friendly and very professional. She held my hand all the way through the proccess, telling me what button to press etc. A real breath of fresh air. Well done Amazon/Kindle, I think your help line is brilliant.

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Lou Reading Ryria Series by Michael J Sullivan

13 Aug 2012, 01:10 PM | Post: #2

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RE: The Kindle Angels

Great news grampa. We've had many reports about how excellent Amazon's tech support is.

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Susanne Reading The Rose Petal Beach by Dorothy Koomson

13 Aug 2012, 02:17 PM | Post: #3

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RE: The Kindle Angels

Glad you're finally up and running - or should that be up and reading?! Smile

Yes, the Amazon Support team are always very helpful.

A book is like a garden carried in the pocket. ~Chinese Proverb

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sujay Reading The Glass Guardian by Linda Gillard

13 Aug 2012, 02:37 PM | Post: #4

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RE: The Kindle Angels

Glad you have things sorted, I have never heard a bad word about customer support. A lot of other companies could learn a lot from them. Smile

Only happy when I am immersed in a good Kindle book Thumbs Up

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l_macd

13 Aug 2012, 04:35 PM | Post: #5

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RE: The Kindle Angels

Oh did you get your book sorted ok then? Wish I'd read this post before making that big long reply in the other thread for you! Rolleyes

Glad you are sorted anyway, happy reading!

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grampa

13 Aug 2012, 07:46 PM | Post: #6

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RE: The Kindle Angels

(13 Aug 2012 04:35 PM)l_macd Wrote: Oh did you get your book sorted ok then? Wish I'd read this post before making that big long reply in the other thread for you!

Glad you are sorted anyway, happy reading!

Hi l_macd,
I posted this thread the moment I got my Kindle up and running, your help was really helpfull. My problem was resolved by reregistering and bingo. If you have a problem with your gas central heating I am your man. Thanks again for your help.

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Grace Elliot Reading Demelza.

14 Aug 2012, 07:46 PM | Post: #7

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RE: The Kindle Angels

must have been awful having a none working Kindle - mine has frozen a couple of times which was bad enough and made me very grumpy.

Fall in Love with History http://graceelliot-author.blogspot.com

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jzmc1

14 Aug 2012, 09:22 PM | Post: #8

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RE: The Kindle Angels

I know you all feel Amazon support is wonderful but their stock solution is to reset the kindle to factory settings, thus having to re-register it - my view is not meant to upset anyone but i have had to restore to factory settings twice recently because they could not offer any other help. Hmm i feel their software training could be improved. This is my view alone and I am glad that you got your kindle sorted.

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joo Reading Hope's Betrayal by Grace Elliot

15 Aug 2012, 11:32 AM | Post: #9

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RE: The Kindle Angels

(14 Aug 2012 09:22 PM)jzmc1 Wrote: I know you all feel Amazon support is wonderful but their stock solution is to reset the kindle to factory settings, thus having to re-register it - my view is not meant to upset anyone but i have had to restore to factory settings twice recently because they could not offer any other help. Hmm i feel their software training could be improved. This is my view alone and I am glad that you got your kindle sorted.

When I was on the phone to them some time ago, I asked would my kindle be better on a factory reset and I was told "you really don't want to do that". Perhaps I had a particularly good ca Big Grin

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