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Incomplete book pages

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Offline Spondonian
14 Jul 2012, 02:39 PM | Post: #1

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Incomplete book pages

I am getting a problem reading the book 'the soul scarab' where occasional pages don't fully display. If I turn to the next page and then turn back the rest of the page now displays properly. The lost text always seems to be after a paragraph break in the page. As this is the first book I have experienced this on I am wondering if it's an issue with this particular title or a symptom of a fault with my Kindle touch?
Has anyone else experienced the same symptoms? Was it book specific or a fault with the kindle itself. I have the kindle touch, 4 months of use since new.
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Offline frogplate Reading Scar Night - Alan Campbell
14 Jul 2012, 02:49 PM | Post: #2

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RE: Incomplete book pages

I've very occasionally seen this occur with a very small number of books, but only on the Kindle Android App, not on a Kindle. It may be a memory management problem in which case rebooting the Kindle might help.

Cheers,

Jonathan
Offline Damitjanet
14 Jul 2012, 03:10 PM | Post: #3

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RE: Incomplete book pages

I had my Kindle Touch 3 weeks and this started happening was skipping pages too.......wasn't sure if it was the book I was reading or the Kindle. I phoned Amazon for advice (I bought it from them) and they talked me through setting back to factory settings. It seem fine now......halfway through a different book and although it hasn't skipped pages it has done what you describe only a couple of times......just turned to the next page then back and it comes ok again.
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Offline Spondonian
15 Jul 2012, 09:42 AM | Post: #4

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RE: Incomplete book pages

I tried the hard reset (20 second power button hold) but it has not removed the issue. Interestingly I tried repeating the page turn last time I saw it happen. Page turn backwards and I always get the full page displayed. Page turning forward and the result is variable, more often than not I only get part of the page displayed but occasionally it displays fully and then remains fixed. If I skip back 2 pages and then forward the problem reappears most of the time.

I have tried returning to the same spot in the book a day or so later and sometimes the issue is there and sometimes it is not (loc 8950 in The Soul Scarab).

I guess I will have to wait and see if it recurs on a different book to check that it is just not an issue of a corrupted download.
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Offline J.S.Egan Reading
15 Jul 2012, 10:23 AM | Post: #5

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RE: Incomplete book pages

frogplate is sort-of right - it is to do with memory; but it is also going to be caused by specific books.

I will try to explain!

Ebooks don't have "pages - each chapter / section in a book is actually just one "page" - a bit like an ancient Egyptian scroll - and the Kindle's screen is like a "window" on a particular section of the scroll.

In an idea world, the Kindle would load the entire book into memory, and then just move the window around, as you pressed the page buttons.

However, this would require a lot of memory and books would be very slow to open, especially as it has to take into account that some books (anthologies) have thousands of pages.

So what it does is locate the "window" in the scroll and print just the window to the screen, so that only that "window" is loaded into memory - a few hundred words at most.

However, these is a problem with this - sometimes the formatting overlaps the "window" - e.g. some italic text starts on the page BEFORE and ends on the page AFTER the current "window". So although all the text in the "window" should be italic, there is no instruction on that particular page to say "do this in italics".

Because of these circumstances, the Kindle knows that it has to go back a bit (and forward a bit) so that it actually loads a bit more than the current screen into memory. This is where things start to go wrong. If the italics begin on the immediate page before then that is going to be fine, but some of the more obscure processing instructions might begin several pages before, and so they can get 'lost' because it hasn't got enough memory to go all that far back.

In the worst-case scenario, which we are seeing here, the missing formatting actually causes the Kindle's "renderer" (the thing that writes the text to the screen) to crash.

(The reason is fails going "page forward" but works if you go forward again, and then click "back" is that you have a slightly different portion of "scroll" in memory at that point, thus avoiding the crash.)
Offline l_macd
15 Jul 2012, 12:45 PM | Post: #6

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RE: Incomplete book pages

If the simple reset didn't make any difference, you can try what Damitjanet was advised to do by Amazon - reset it to the factory default settings. This will delete everything from your Kindle and you'll need to set up the wi-fi again and re-register it with Amazon before loading your books back onto it.

If you store a lot of books on your Kindle and don't want the hassle of doing that, just hope it's only the one book that's causing the issue and it doesn't reoccur with any others!
Offline Bricorn
15 Jul 2012, 02:35 PM | Post: #7

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RE: Incomplete book pages

(15 Jul 2012 10:23 AM)J.S.Egan Wrote:  frogplate is sort-of right - it is to do with memory; but it is also going to be caused by specific books.

I will try to explain!

Ebooks don't have "pages - each chapter / section in a book is actually just one "page" - a bit like an ancient Egyptian scroll - and the Kindle's screen is like a "window" on a particular section of the scroll.

In an idea world, the Kindle would load the entire book into memory, and then just move the window around, as you pressed the page buttons.

However, this would require a lot of memory and books would be very slow to open, especially as it has to take into account that some books (anthologies) have thousands of pages.

So what it does is locate the "window" in the scroll and print just the window to the screen, so that only that "window" is loaded into memory - a few hundred words at most.

However, these is a problem with this - sometimes the formatting overlaps the "window" - e.g. some italic text starts on the page BEFORE and ends on the page AFTER the current "window". So although all the text in the "window" should be italic, there is no instruction on that particular page to say "do this in italics".

Because of these circumstances, the Kindle knows that it has to go back a bit (and forward a bit) so that it actually loads a bit more than the current screen into memory. This is where things start to go wrong. If the italics begin on the immediate page before then that is going to be fine, but some of the more obscure processing instructions might begin several pages before, and so they can get 'lost' because it hasn't got enough memory to go all that far back.

In the worst-case scenario, which we are seeing here, the missing formatting actually causes the Kindle's "renderer" (the thing that writes the text to the screen) to crash.

(The reason is fails going "page forward" but works if you go forward again, and then click "back" is that you have a slightly different portion of "scroll" in memory at that point, thus avoiding the crash.)

Excellent explanation, enough detail, but not too "techie". Clapping hands
Offline frogplate Reading Scar Night - Alan Campbell
15 Jul 2012, 07:31 PM | Post: #8

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RE: Incomplete book pages

(15 Jul 2012 10:23 AM)J.S.Egan Wrote:  frogplate is sort-of right - it is to do with memory; but it is also going to be caused by specific books.

Actually I was entirely wrong - I thought it might be a garbage-collection problem (where the Kindle fails to recover chunks of memory after it has finished using them) but this explanation - a sliding window bug seems much more convincing. It might also explain a problem I had with Terry Pratchett's Snuff where returning from any of the numerous footnotes would screw up the formatting of the paragraph containing the footnote reference when it was redisplayed.
Offline chrism
20 Aug 2012, 12:18 PM | Post: #9

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RE: Incomplete book pages

I had this problem with one book 'cocounts & wonderbras - don't ask..... Wink I redownloaded it after deleting it but the same thing happened - it would either have an incomplete page or would tell me I was at the end of the book Sad amazon advised that it could be a problem with the providers of the book in that the coding could be wrong Sad they said they were going to contact them and take the book off sale till then - I am not sure if they have contacted them but I have deleted it and they have refunded me - i hope it is cured soon as I was 36% of the way through and it was just getting interesting Sad
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Offline Porky
27 Aug 2012, 10:09 AM | Post: #10

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RE: Incomplete book pages

Hi,

I've had same incomplete pages and premature end of book problems on quite a few books. I had put it down to incorrect formatting, but I'm pretty sure that it hadn't occurred before I received an automatic software update a month or two back. It only seems to happen on th cheaper or free books that I have got from Amazon and has never happened with books from the more established authors who presumably use professional editors/formatters. I'm not sure how the formatting thing works, so I could be taking out of my backside, but ...

My wife who also has the same problem with some of the books she is reading on her KT.

Interestingly, we have both found that with the premature end of book problem, sometimes it is impossible to get past that page, but if you leave things as they are for 30 seconds or so, it merrily continues to the next page as if nothing has happened.

Ultimately, it is an Amazon/Kindle Touch problem for not handling bad formatting sensibly, but I don't suppose they will ever admit that.

Paul Cool
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