Bits of books missing on Kindle Fire

Yesterday I had this email from a reader:

Subject: Replica - Kindle Fire format
Message: There seems to be chunks of content missing in this version. It was purchased thru Amazon... Kindle version viewed on a Kindle Fire. Hard to tell if the content is missing or just several gaps where they shouldn't be. Just thought you would want to know. Otherwise a terrific read!

I answered, and she very helpfully sent me the locations of missing bits, worked out from her iPod, which my book was fine on. I wrote an email to KDP Support and Kindle Fire Department, and got this response:

Hi Lexi, thanks for contacting the Kindle Fire Department. I'll be glad to let you know what we know about this issue. We started getting complaints about missing pages on the Kindle Fire in January, and believe me it was a headache. It didn't happen to everyone, and it definitely wasn't the fault of the author or the reader. The device was just not reading the book files correctly. This wasn't something permanently wrong with the device though; it was just a glitch that we would hear about for a while. It's been a few months since I've heard about it, and I was sure that it had been resolved long ago until I'd gotten your email. We'd never come up with a sure silver bullet, but a few things your reader can try are to restart her device, remove and then redownload your book from where it's stored in her account, and have her contact customer service to have them check for more serious problems. I'll be honest that it's been shocking to me that this was ever an issue, but I hope this makes you a bit more informed. Let us know if there's anything else we can do to help!

--Gadget
Kindle Fire Department

Has anyone else come across this?

Bits of books missing on Kindle Fire

Bits of books missing on Kindle Fire

RE: Bits of books missing on Kindle Fire