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Published but unavailable. Help Please!

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Offline TresaC Reading Submissions! A N Other
13 Apr 2012, 01:13 PM | Post: #1

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Published but unavailable. Help Please!

I am just wondering if anyone can help. I have emailed KDP directly but still waiting.

Yesterday I uploaded a book, it went through all the processes, I got the 'congratulations' email. Checked the site - all the information was there but it was unavailable.y
Checked back to bookshelf, it was in 'draft'. Thought I might have hit a button somewhere so I re uploaded the book. Re published, all the right messages came up.

Just now I received the 'congratulations' email again. Check the site, book unavailable. All that is different this time is that a review of the paperback has already crossed over!

I checked back to the bookshelf and it says 'live'

Any thoughts, hint, tips...?

Thank you.

Here is the link - https://www.amazon.co.uk/dp/B007TLD0E6
Offline Susanne Reading The Rose Petal Beach by Dorothy Koomson
13 Apr 2012, 01:50 PM | Post: #2

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RE: Published but unavailable. Help Please!

It's there ok, but there is no pricing information. Did you forget to price it?
A book is like a garden carried in the pocket. ~Chinese Proverb
Offline TresaC Reading Submissions! A N Other
13 Apr 2012, 01:52 PM | Post: #3

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RE: Published but unavailable. Help Please!

(13 Apr 2012 01:50 PM)Susanne Wrote:  It's there ok, but there is no pricing information. Did you forget to price it?

Hi Susanne,

That was my first thought! But I have already checked all of that and it is all there! Sad
Offline TresaC Reading Submissions! A N Other
13 Apr 2012, 02:02 PM | Post: #4

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RE: Published but unavailable. Help Please!

Just checked the pricing (me, paranoid?) yes it is all there. When going back to the bookshelf it was back in draft again!

BUT the big arrow at the top of the pricing and rights page was different. The first arrow says 'publishing and available to purchase' the second arrow under pricing and rights says 'processing' I wonder if this is the problem? Hmmmm.
Offline Rosen Trevithick Reading
13 Apr 2012, 04:29 PM | Post: #5

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RE: Published but unavailable. Help Please!

Sorry, I've never heard of anything like this happening before.
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Offline G Clark
13 Apr 2012, 09:50 PM | Post: #6

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RE: Published but unavailable. Help Please!

Hi,

Did you get your problem sorted out? Sometimes you can't see the pricing of another country if you are still logged in at amazon on your own country. Try logging out - then viewing the amazon site.

Hope that this helps.Smile
Offline TresaC Reading Submissions! A N Other
13 Apr 2012, 09:53 PM | Post: #7

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RE: Published but unavailable. Help Please!

(13 Apr 2012 09:50 PM)G Clark Wrote:  Hi,

Did you get your problem sorted out? Sometimes you can't see the pricing of another country if you are still logged in at amazon on your own country. Try logging out - then viewing the amazon site.

Hope that this helps.Smile

Thanks for the tip but it seems there is a problem. They have emailed me and said they are 'looking into it' so here's hoping!
Offline TresaC Reading Submissions! A N Other
13 Apr 2012, 10:04 PM | Post: #8

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RE: Published but unavailable. Help Please!

Yay, it is now on UK but still not on US. But getting there! Smile
Offline lyndawrites Reading The Twopenny-Hat Detective by Brian Sellars
14 Apr 2012, 09:38 AM | Post: #9

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RE: Published but unavailable. Help Please!

Good news, Tresa. Glad you are getting it sorted.
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Offline TresaC Reading Submissions! A N Other
14 Apr 2012, 09:45 AM | Post: #10

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RE: Published but unavailable. Help Please!

(14 Apr 2012 09:38 AM)lyndawrites Wrote:  Good news, Tresa. Glad you are getting it sorted.

Nearly there! Now available everywhere except US. At least KDP have been answering my emails! Smile

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