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I can't connect my new Kindle 4 to my home WiFi

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Offline Neville Bailey
16 Mar 2012, 06:42 AM | Post: #1

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I can't connect my new Kindle 4 to my home WiFi

I have just received delivery of my new Kindle 4 and immediately tried to connect it to my home WiFi router, but my Kindle does not want to connect.

Some background information:

When I switch my laptop onto wireless, it immediately picks up my router (Billion 400G Wireless-G ADSL), named wlan-ap.

My settings for wlan-ap are as follows:
  • Security Type: WPA-Personal
  • Encryption Type: TKIP
  • Network security key: xxxxxxxxxxxx (12 digits)

Then I need to click on "Broadband Connection" which requires me to enter a username and password that my ISP has provided for me.

Any suggestions as to what I need to do in order to connect my Kindle to my WiFi?
Neville Bailey
Durban, South Africa
Offline ElaineG Reading Standers by Dale Brumfield
16 Mar 2012, 07:09 AM | Post: #2

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RE: I can't connect my new Kindle 4 to my home WiFi

This might be totally off the beaten track - but I always forget that my Sky Router password is in upper case letters.
Offline carryonvending Reading An Officer & a Spy - Robert Harris
16 Mar 2012, 07:51 AM | Post: #3

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RE: I can't connect my new Kindle 4 to my home WiFi

Ensure your WiFi settings on your Kindle are set to EUROPE STANDARDS
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Offline Neville Bailey
16 Mar 2012, 08:23 AM | Post: #4

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RE: I can't connect my new Kindle 4 to my home WiFi

Where do I set the settings to Europe Standards on the Kindle?

I did notice that my router settings were set to North America and I have changed it to Europe, but I still cannot connect.
Neville Bailey
Durban, South Africa
Offline Sdrogerson
19 Mar 2012, 01:29 PM | Post: #5

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RE: I can't connect my new Kindle 4 to my home WiFi

I find my Kindle often fails to find a WiFi connection until the router is rebooted. Just a suggestion
Offline l_macd
19 Mar 2012, 09:07 PM | Post: #6

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RE: I can't connect my new Kindle 4 to my home WiFi

You can connect your laptop to your internet connection using Wi-Fi, is that right? If so, your Wi-Fi is working ok and all you need to do is get your Kindle to connect to it?

Does your Kindle find that there is a network connection available? If yes, do you insert your network security key when it asks for the password?

If you've not already done so, take a look at the Connect your Kindle to Wi-Fi help pages on Amazon.
Offline Neville Bailey
19 Mar 2012, 09:31 PM | Post: #7

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RE: I can't connect my new Kindle 4 to my home WiFi

My answer to all four of your questions is Yes.

I have no problem connecting to public WiFi hotspots, so there is nothing wrong with my Kindle.
Neville Bailey
Durban, South Africa
Offline Sdrogerson
19 Mar 2012, 10:17 PM | Post: #8

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RE: I can't connect my new Kindle 4 to my home WiFi

(19 Mar 2012 09:31 PM)Neville Bailey Wrote:  My answer to all four of your questions is Yes.

I have no problem connecting to public WiFi hotspots, so there is nothing wrong with my Kindle.

I have the same problem a router reboot each allows connection
Offline l_macd
21 Mar 2012, 08:09 PM | Post: #9

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RE: I can't connect my new Kindle 4 to my home WiFi

In that case I guess the next step would be to try Kindle support at Amazon to see if they can help?
Offline Neville Bailey
21 Mar 2012, 08:16 PM | Post: #10

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RE: I can't connect my new Kindle 4 to my home WiFi

All's well that ends well!

I replaced my Billion router with a Netgear router and now my Kindle is connected!
Neville Bailey
Durban, South Africa

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