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Cannot access my kindle account because my email has been changed.

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Offline Unhappy
04 Sep 2021, 08:31 AM | Post: #1

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Cannot access my kindle account because my email has been changed.

I cannot access my kindle account because my email address that I have always used is not recognised by Amazon. After several phone calls to help desk I was told it had been changed to a Chinese email address which that could not give me so I have no way of changing it back. They advised me t cancel my credit card and promised that fraud department would contact me within 3 days —- this has no happened.  I have a new kindle that I need to register as my old one is loosing battery power and hundreds of books I want to use. I have holiday in couple of weeks and want to read the books I have bought from kindle.  This must fairly simple to sort out as Chinese hacking is not uncommon, but have the impression that Amazon are not interested. Am about to contact the press in desperation as feel this lack of concern  about data protection and customer service should be examined before money spent on down loading books.  Does any one know how to get real help from Amazon kindle?
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