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Kindle paperwhite not connecting to WiFi

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Offline Robinmalhotra
18 Oct 2018, 07:37 AM | Post: #1

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Kindle paperwhite not connecting to WiFi

This post was last modified: 18 Oct 2018 09:40 AM by Robinmalhotra.
My paperwhite is about 1.5 years old and for the last month it will not connect to WiFi. When I’m at home it won’t even find our Home network. If I’m in a coffee shop, hotel, etc, it will usually find the network but when it brings me to the sign in page, it freezes. I’ve reset the kindle but it didn’t help at all. Does anyone have any advice? Or know where I can get some online help for this issue? Thanks! ABCya Adam4Adam POF
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Offline Georgiann W. Lee
18 Oct 2018, 02:50 PM | Post: #2

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RE: Kindle paperwhite not connecting to WiFi

Please check the firewall settings on your internet router at home and once set the router firewall setting to "high" and  Setting the router firewall router to "medium" fixed the problem. try this. I hope it works for you.
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Offline Georgiann W. Lee
18 Oct 2018, 02:54 PM | Post: #3

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RE: Kindle paperwhite not connecting to WiFi

While you are checking router settings another thing to check is the MAC settings as per the  below.
Quote: Some routers filter all devices that haven’t been approved by the network administrator -- you. If you’ve set up your router to use MAC address filtering, you’ll need to enter your Kindle’s MAC address into the router’s management software. On the Kindle, open settings and then choose “Device” and “About” to reveal your MAC address. Check the router manufacturer's website for the IP address for the router -- usually 192.168.0.1 -- and enter the address into the Web browser on a computer to access router settings. Click on “MAC filtering” and add your Kindle’s MAC address to the list of allowed devices. 
 Thanks
Lee@showboxtime
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