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Kindle has deleted books and collections which I want from my library

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Offline petersitch
13 Sep 2018, 06:39 PM | Post: #1

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Kindle has deleted books and collections which I want from my library

This post was last modified: 14 Sep 2018 03:38 PM by petersitch.
I have now had a problem which Amazon are unwilling to acknowledge or resolve. 18 months ago my Kindle had a software update while buying a book. Immediately it crashed and all the books and collections disappeared. I was advised to do a complete reset and redownload all the books. This took about 7 hours as I then had about 250 books. So far so bad. The Kindle had now developed a fault which meant it rebooted on a random basis at intervals of between 10 minutes and 90 minutes. Irritating as the Kindle defaulted back to the start of the book each time. I gave-up trying to get resolution from Amazon after about 6 weeks of trying and defaulted to using a Kindle I had purchased for my Mother who didn't get on with the electronics.
 
The other week I was purchasing a new book when I saw the Kindle delete 5 collections out of my 17 and all the books in those collections while buying a new book. I rapidly switched to aircraft mode and went to my library on my laptop where some of the books remained, I lost about 70+ books. Amazon are hopeless after two weeks they keep sending me emails of which this is an example;
<tbody> <tr> <td>

<tbody> <tr> <td valign="top">Hello,

I've checked your account, and I can verify that this issue regarding is currently being looked into by my colleague.

Meanwhile, personally I have contacted my previous colleague to contact you as soon as possible.

If you don't hear back from us by 15 September 2018, please contact us again by replying directly to this email.

I hope this helps. We look forward to seeing you again soon.​</td> </tr> </tbody>

</td> </tr> <tr> <td> <tbody> <tr> <td valign="top">
Your feedback is helping us build Earth's Most Customer-Centric Company.
</td> </tr> <tr> <td>

<tbody> <tr> <td valign="top">Warmest regards,
Rooban R.
Amazon.co.uk</td> </tr> </tbody>

</td> </tr> </tbody> </td> </tr> </tbody>
 
 
But no resolution. 
 
I am minded to sue through the small claims court at their head office in London.
 
Jeff Bezos has a lot to answer for. I do not accept automatic updates from Microsoft or Apple as poorly written programmes play havoc with the system and also fill-up the memory to no benefit
 
Anyone any views??
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