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Kindle Paperwhite won't charge

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Offline bettyom
26 Jan 2017, 01:56 PM | Post: #1

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Kindle Paperwhite won't charge

My Kindle Paperwhite isn't charging. The battery level is low but not critically low and when I connect to a power source, the battery indicator light goes amber for about 10 seconds and then changes to green. I've tried disconnecting and reconnecting many times with the same result always. I also tried charging through the computer and this hasn't worked either.
I'd appreciate any advice on how to solve this issue.
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Offline l_macd
02 Feb 2017, 04:22 PM | Post: #2

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RE: Kindle Paperwhite won't charge

Are you charging it with a power adapter plugged into the wall socket? Any charging problems and the recommended course of action is to charge it with a wall charger (try a different charger/cable if needed) and leave it for a long charge of 12+ hours. Ignore the colour of the charging light. Reboot it after the long charge (press and hold power button for 20-30 seconds) and then plug it back in and check on the charging light/battery indicator to see if its made any difference.
Offline bettyom
02 Feb 2017, 05:13 PM | Post: #3

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RE: Kindle Paperwhite won't charge

Thanks for your reply.
Yes, I am charging it with a power adapter plugged into the wall socket. However, as you suggested, I have changed to another adapter and the same thing has happened - the light changes from amber to green after about 10 seconds. I should have mentioned in the original post that a battery charging indicator is not coming on at all, even when the light is amber at the beginning.
I will let it plugged in overnight and see what happens.
Thanks again.
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Offline Carl297
07 Feb 2018, 07:20 AM | Post: #4

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RE: Kindle Paperwhite won't charge

(02 Feb 2017 05:13 PM)bettyom Wrote: Wrote:  Thanks for your reply.
Yes, I am charging it with a power adapter plugged into the wall socket. However, as you suggested, I have changed to another adapter and the same thing has happened - the light changes from amber to green after about 10 seconds. I should have mentioned in the original post that a battery charging indicator is not coming on at all, even when the light is amber at the beginning.
I will let it plugged in overnight and see what happens.
Thanks again.
I am having similar problems and suspect the issue may be that the battery is charging and charged but the charging indicator is displaying false information. The battery actually being at full charge would explain why the light goes green as no charging current is drawn by the full battery. I don't know how to fix this though. Any suggestions?
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