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Kindle fire kids - Freezes and forgets wifi

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Offline Stucorb
05 Oct 2016, 01:25 PM | Post: #1

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Kindle fire kids - Freezes and forgets wifi

I bought my daughter a kindle fire kids edition for Christmas last year and she absolutely loves it so much so we had to extend the memory straight away so she didn't fill it up. 
Sadly recently we have been having a few problems with it. whilst she is switching between videos and games (or any of the other choices) the screen seems to freeze and go black except for the headings. I can switch it over to my profile and everything is fine and then when i switch back it is still stuck. the only way to get out of this is to switch it off and then when it is switched back on it has forgotten the wifi password.

If anybody has any idea on how i can fix this issue or what has caused the problem please let me know and your help would be greatly appreciated.

thanks in advance