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Kindle wifi scanning shows no results.

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Offline lutzee
02 Nov 2013, 02:00 PM | Post: #1

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Kindle wifi scanning shows no results.

Okay, my house mate has just received a new kindle 4th/5th generation? Not sure exactly which..
Its sitting on the setup screen scanning for wifi networks, as the network admin in the house I know the network is there, and there should be at least 15-20 access points showing up, 4 of which are mine. 
The kindle is just sitting here scanning and showing 0 results, even when sat immediately by the main router on our network.
I fear the kindles wifi chip is faulty, as even manually entering all the information is not working either. 
Any advice is much appreciated
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Offline l_macd
02 Nov 2013, 03:18 PM | Post: #2

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RE: Kindle wifi scanning shows no results.

First thing is to try rebooting your router. That is very often all that is needed.
Also try rebooting the Kindle, by pressing/sliding the power switch and hold it in place for 20 to 30 seconds before releasing it, then wait for it to reboot itself.
Also, you should visit somewhere like a McDonalds and try and see if it will find & connect to the wi-fi in there.
If all that fails, then there might be a fault.
Offline lutzee
02 Nov 2013, 04:12 PM | Post: #3

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RE: Kindle wifi scanning shows no results.

(02 Nov 2013 03:18 PM)l_macd Wrote: Wrote:  First thing is to try rebooting your router. That is very often all that is needed.
Also try rebooting the Kindle, by pressing/sliding the power switch and hold it in place for 20 to 30 seconds before releasing it, then wait for it to reboot itself.
Also, you should visit somewhere like a McDonalds and try and see if it will find & connect to the wi-fi in there.
If all that fails, then there might be a fault.
I guess you missed what I said, Its not seeing ANY wifi networks, there is definitely 15-20 access points around and it sits there not seeing any of them. I've done a full reset of the device, and nothing has helped.. So I am suspecting the wifi chip inside it is at fault.
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Offline l_macd
02 Nov 2013, 06:54 PM | Post: #4

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RE: Kindle wifi scanning shows no results.

This post was last modified: 02 Nov 2013 07:00 PM by l_macd.
No I didn't miss what you said, I understand that it's not connecting but scanning without seeing any networks. Rebooting the router as well as your Kindle is always the first thing to try, because sometimes that is all it takes to fix it - yes that's usually for the more common can see wi-fi network but can't connect, but its a quick and easy thing to try, so why not give it a go?

If it makes no difference, you could try resetting the Kindle to factory defaults (back up any books you have on it first because you;ll lose them otherwise) and try again. And possibly try somewhere else altogether (which is why I mentioned McDonalds) to see if the same thing happens there too.

If all that fails, then you can be certain its faulty and contact Amazon for a replacement.
Offline disleydog
02 Nov 2013, 10:11 PM | Post: #5

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RE: Kindle wifi scanning shows no results.

you will .NOT loose any books by doing a factory reset ,they are all stored in the Cloud .when you reregister your Kindle you just reload them.
Offline Notoriety Reading Five Days in May by Andrew Adonis
05 Nov 2013, 04:05 PM | Post: #6

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RE: Kindle wifi scanning shows no results.

Funnily enough I have just had a few instances of this on my Kindle Keyboard (3rd Gen) which is now 2 1/2 years old.  Zero networks detected when there should be anything from 4 to 8 depending on where I am in the house and what the neighbours are doing.  Sometimes clicking rescan worked, sometimes not.  I did a restart from Home/Menu/Settings/Menu/Restart which also worked but a bit of a pain.  Hope this is not the start of a big decline.  Undecided

Tony
Arab proverb: Only a fool lends his books and only a fool returns them.
Offline Timismom
08 Nov 2016, 06:02 PM | Post: #7

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RE: Kindle wifi scanning shows no results.

I have exactly the same problem.  Mine is 5th Generation kindle which I bought off a Facebook selling page. It wont let me deregister or factory reset without being connected to wifi.  I have rebooted the wifi and the kindle endless times and still no such luck. I'm at my wits end and think I might aswell chuck it in the bin.!!!
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Offline GrahamW
09 Nov 2016, 11:03 AM | Post: #8

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RE: Kindle wifi scanning shows no results.

(08 Nov 2016 06:02 PM)Timismom Wrote: Wrote:  I have exactly the same problem.  Mine is 5th Generation kindle which I bought off a Facebook selling page. It wont let me deregister or factory reset without being connected to wifi.  I have rebooted the wifi and the kindle endless times and still no such luck. I'm at my wits end and think I might aswell chuck it in the bin.!!!
I too have the same problem.  Everything was fine until yesterday, then I tried to download a book and no WiFi connection. I noticed that the battery was running low (even though I'd charged it a couple of days ago)  also the Kindle is running VERY slow, All other devices in the house including my wife's Kindle are fine connecting to the network.  I've tried a factory reset (holding down the power button for 20-30 secs?) but still no luck.  Any other ideas?
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Offline GrahamW
12 Nov 2016, 12:27 PM | Post: #9

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RE: Kindle wifi scanning shows no results.

(09 Nov 2016 11:03 AM)GrahamW Wrote: Wrote:  
(08 Nov 2016 06:02 PM)Timismom Wrote: Wrote:  I have exactly the same problem.  Mine is 5th Generation kindle which I bought off a Facebook selling page. It wont let me deregister or factory reset without being connected to wifi.  I have rebooted the wifi and the kindle endless times and still no such luck. I'm at my wits end and think I might aswell chuck it in the bin.!!!
I too have the same problem.  Everything was fine until yesterday, then I tried to download a book and no WiFi connection. I noticed that the battery was running low (even though I'd charged it a couple of days ago)  also the Kindle is running VERY slow, All other devices in the house including my wife's Kindle are fine connecting to the network.  I've tried a factory reset (holding down the power button for 20-30 secs?) but still no luck.  Any other ideas?
As an update I have been in touch with Amazon and have now fixed my problem with their help.  To maybe help others with the same problem I attach below a brief précis of the help given:-
[font=Arial","sans-serif]1. From the Home screen, select Menu and then select Settings.[/font][font=Arial","sans-serif]

2. Select “turn on” next to Aeroplane Mode.

10:31 AM GMT Christopher: When Aeroplane Mode is on, an aeroplane icon will appear at the top of your Kindle screen next to the battery indicator.

10:31 AM GMT Mr Graham : Aeroplane mode is now on
10:33 AM GMT Christopher: Okay. Now let's try a factory reset on the device while the aeroplane mode this will solve the wifi connectivity issue. As we are also trying factory reset this will solve the performance of the device and battery draining issue.
Because a factory reset will restore your Kindle to factory defaults and removes any content you've downloaded to your device.
You'll be able to download all your Amazon purchases from Archived Items / Cloud after registering the device again.
10:33 AM GMT Mr Graham : ok
10:33 AM GMT Christopher: Shall we proceed with the factory reset on the device ?
10:33 AM GMT Mr Graham : yep
10:34 AM GMT Christopher: Please ensure that Aeroplane mode is turned ON and proceed to factory reset your Kindle:

1. From the Home screen, press Menu.

2. Select Settings.

3. Press Menu again and select Reset to Factory Defaults.

10:35 AM GMT Mr Graham : done got a warning message - I guess I proceed with OK
10:35 AM GMT Christopher: Yes, Please proceed with OK.
10:36 AM GMT Mr Graham : Done - and now waiting for device
10:37 AM GMT Christopher: Yes, your device restart now. Once the device turns ON set up the device under your account by following the onscreen instruction.
While doing the steps, you will be asked to connect to Wifi at that time it will show you Wifi network.
I will be on hold for you.
Once done let me know.
10:37 AM GMT Mr Graham : ok
10:39 AM GMT Mr Graham : Seem to have a WiFi signal now will continue
10:39 AM GMT Christopher: Yes, please continue by connecting to your Wifi.
10:40 AM GMT Christopher: I see that your device is now successfully connected to Wifi.
Now please register the device back to your account.
Enter your Amazon account email address and password to register the device back to your account.
10:42 AM GMT Christopher: I see that you have registered the device back to your account now.
Now you can charge your device fully and make use of the device usually. You will not face any issues with the device.

[/font]
As I said it worked for me,
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