Hairline crack on case -

killjoy

13 Jul 2012, 06:29 PM | Post: #51

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RE: Hairline crack on case

I've got the crack too, called Amazon and they said that as it was out of warranty the best they could offer was to change it for a new one for £50 ~ I decided to live with a crack.

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hayleylsl Reading When we die- Cedric Mims

13 Jul 2012, 07:25 PM | Post: #52

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RE: Hairline crack on case

I was thinking about this more realistically the other day- and I've come to the conclusion i was being paranoid over the tiny crack in the casing- looking at my mobile phone, which is only 6 months old it is in a lot worse condition, and has a few scratches and is working fine. I think i may have been a bit to hasty to judge my Kindle on a very minor cosmetic fault- I wouldn't phone Sony asking them for a replacement for my phone- so i'm going to leave it :-)

I know some people have had major faults with there kindles- so i count myself lucky that it is only a tiny crack!

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larkim

16 Jul 2012, 02:38 PM | Post: #53

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RE: Hairline crack on case

Yes, but if you can (at no cost and minimal inconvenience to yourself) get a brand new Kindle replaced under their warranty policy due to the hairline cracks issue, then why wouldn't you?

I had little expectation of Amazon stepping up to replace mine, firstly because I suspected that the cracks wouldn't develop much more and secondly because I didn't even buy it from them in the first place (I bought it online from Tesco).

But I asked the question, was completely honest about the reason I was contacting them, and within 2.5 minutes of online-chat with their customer service a new one was on its way to me, and was linked to my existing account. (This was after 11 months of ownership)

So tonight, 1 year and 1 month after buying my kindle, instead of having a kindle with 2 small hairline cracks I have a kindle with no cracks, and a brand new battery, screen and switches.

Matt

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Ronet

19 Jul 2012, 02:07 PM | Post: #54

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RE: Hairline crack on case

Hello, I'm new to this forum and I just wanted to stop by and say thanks!

I contacted Amazon after reading this thread - my kindle is almost out of warranty and the crack that appeared a couple of weeks ago is getting bigger. I was initially offered a replacement but as my model (the keyboard wifi) is no longer made, I've just had a call to let me know that I'll be getting an upgrade to the 3G version.

Needless to say I am more than happy with that.

Though the crack may be cosmetic or not - have there been any cases of the crack developing into anything more serious? - I feel much happier leaving the warranty period with an intact kindle that will hopefully last me a few more years.

So thanks to all the posters in this thread who encouraged me that it was worth making the call to Amazon.

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Susanne Reading The Rose Petal Beach by Dorothy Koomson

19 Jul 2012, 02:55 PM | Post: #55

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RE: Hairline crack on case

(19 Jul 2012 02:07 PM)Ronet Wrote: Hello, I'm new to this forum and I just wanted to stop by and say thanks!

I contacted Amazon after reading this thread - my kindle is almost out of warranty and the crack that appeared a couple of weeks ago is getting bigger. I was initially offered a replacement but as my model (the keyboard wifi) is no longer made, I've just had a call to let me know that I'll be getting an upgrade to the 3G version.

Needless to say I am more than happy with that.

Though the crack may be cosmetic or not - have there been any cases of the crack developing into anything more serious? - I feel much happier leaving the warranty period with an intact kindle that will hopefully last me a few more years.

So thanks to all the posters in this thread who encouraged me that it was worth making the call to Amazon.

Great news! - And welcome to the Forum Hello

A book is like a garden carried in the pocket. ~Chinese Proverb

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