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Hairline crack on case

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Offline Willber G. Force
21 Feb 2012, 12:06 AM | Post: #31

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RE: Hairline crack on case

There have been many posts relating various hardware failures and what people's expectations should be wrt the life of a Kindle. Well, here is an exerpt from Amazon's 2011 Annual Report:

"Revenue related to 3G wireless access and delivery and software upgrades is amortized over the average life of the device, which is estimated to be three years."

People can make their own minds up as to what they expect from their devices and how they use this information during discussions with Amazon in the event of a failure.
Offline Linda Acaster
07 May 2012, 07:41 AM | Post: #32

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RE: Hairline crack on case

3 years expected life, eh? That's good to hear, as I've just noticed a hairline crack running from the bottom of the screen diagonally down. I couldn't understand what I'd done, but obviously I'd done nothing more than use it. I don't, by the way, use a leather cover. I have a soft cover for storage & travelling. It's a wifi original so it's well out of warranty. I'm not going to sweat it, but it was good to read the thread. Thanks.
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Offline sujay Reading The Glass Guardian by Linda Gillard
07 May 2012, 09:46 AM | Post: #33

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RE: Hairline crack on case

Give customer services a ring anyway, they may be prepared to do something for you. Smile
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Offline hayleylsl Reading When we die- Cedric Mims
13 May 2012, 09:12 PM | Post: #34

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RE: Hairline crack on case


.jpg  php4zrQXZPM.jpg (Size: 29.34 KB / Downloads: 84) No!!!!

I found a hairline crack on the case of my kindle keyboard 3- on the right hand side, going from the bottom of the screen downwards....

It is only a small crack, but a crack nevertheless.... My kindle has always been in a case- as I'm reading it the crack, if it occurs seems to happen on the right hand side a lot more than the left hand side of the screen- could it be because the right hand turn page button is used more often than the left?

It's not affecting my kindle in any way (yet?!) in terms of performance, etc, but it is a crack- any suggestions?!
Offline spindizzy
14 May 2012, 12:51 PM | Post: #35

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RE: Hairline crack on case

(13 May 2012 09:12 PM)hayleylsl Wrote:  No!!!!

I found a hairline crack on the case of my kindle keyboard 3- on the right hand side, going from the bottom of the screen downwards....

It is only a small crack, but a crack nevertheless.... My kindle has always been in a case- as I'm reading it the crack, if it occurs seems to happen on the right hand side a lot more than the left hand side of the screen- could it be because the right hand turn page button is used more often than the left?

It's not affecting my kindle in any way (yet?!) in terms of performance, etc, but it is a crack- any suggestions?!

Amazon replaced mine very promptly when this happened to my kindle. (You may have to be within the 1 year guarantee period though)
Offline l_macd
15 May 2012, 08:41 PM | Post: #36

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RE: Hairline crack on case

You can either live with the crack (it doesn't have any effect on the usability of your Kindle) or contact Amazon to see if they will give you a replacement. If you've had it for more than 1 year, they may offer you a replacement for a reduced fee.
Offline frogplate Reading The Luck of Han’anga - Thomas Watson
15 May 2012, 09:23 PM | Post: #37

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RE: Hairline crack on case

My Kindle Keyboard has the crack of doom running almost to the edge of the case, but it doesn't seem to cause any adverse effect.

I did worry that bytes would leak out through the crack, but weighing the Kindle a couple of times a few weeks apart shows it is not getting any lighter. Wink

Cheers,

Jonathan
Offline hayleylsl Reading When we die- Cedric Mims
20 May 2012, 07:56 PM | Post: #38

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RE: Hairline crack on case

(15 May 2012 09:23 PM)frogplate Wrote:  My Kindle Keyboard has the crack of doom running almost to the edge of the case, but it doesn't seem to cause any adverse effect.

I did worry that bytes would leak out through the crack, but weighing the Kindle a couple of times a few weeks apart shows it is not getting any lighter. Wink

Cheers,

Jonathan

heh.

I contacted amazon and they said they could replace it, but it would cost me £50- i did a bit more research and in the vast majority of cases it is just cosmetic and wont affect my kindle- so I'm just going to live with it and treat it very kindly. £50 is a bargain price, but i don't want the hassle of setting up a new one, as i have masses of personal documents on my baby.
Offline larkim
01 Jun 2012, 03:07 PM | Post: #39

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RE: Hairline crack on case

I've noticed a tiny crack this morning (on my kindle!!). I bought mine via Tesco online, but Amazon's customer service seems to be well attuned to this issue. Would anyone recommend going down the Tesco or the Amazon route to see about a replacement (its less than 1 year old)

Matt
Offline Willber G. Force
02 Jun 2012, 12:10 AM | Post: #40

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RE: Hairline crack on case

(20 May 2012 07:56 PM)hayleylsl Wrote:  ... i don't want the hassle of setting up a new one, as i have masses of personal documents on my baby.

There is no DRM on personal docs, so they can be copied to your computer and restored to a new Kindle very easily.

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