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Notoriety Reading The Buddha of Suburbia by Hanif Kureishi

28 Jul 2011, 11:54 AM | Post: #11

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RE: Hairline crack on case

Yikes!!!! Do customer support also provide free traumatic stress counselling as well? I need it just seeing the pic of someone else's Kindle! Confused

Tony

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Kelvedon Lady Reading The Help by Kathryn Stockett

28 Jul 2011, 05:59 PM | Post: #12

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RE: Hairline crack on case

Well, they have been very helpful in the past but I'm not sure they run to counselling. Just take deep breaths!!!

(28 Jul 2011 11:54 AM)Notoriety Wrote: Yikes!!!! Do customer support also provide free traumatic stress counselling as well? I need it just seeing the pic of someone else's Kindle!

Tony

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I have always imagined that Paradise will be a kind of library

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Jilli-an Reading Guilty as Sin Adam Cross

05 Sep 2011, 02:32 PM | Post: #13

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RE: Hairline crack on case

Found a crack on the casing at the right hand bottom of the screen. Had the kindle since December 2010. My Kindle looked for all the world that it had been in a car crash. (2yr old grandson). I telephoned Amazon and told them about the crack and they put me through to some American guy. I told him first that the kindle was battered and that I took responsiblity for that but the crack was not of my grandsons doing before I got to the end of what I was saying he told me that he was sending me a replacement. I did not argue.

I know realise that the keys had faded. Contact Amazon in the first instance whatever your concern is, their customer service is first class.

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shanedean

07 Sep 2011, 08:52 AM | Post: #14

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RE: Hairline crack on case

When my 'new' replacement Kindle arrived it came only with the USB cable. I believe what I was sent was a refurbished model...May be wrong. I don't expect any problems from this but just thought it was worth mentioning.

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I ♥ my Kindle Reading Horns by Joe Hill

04 Oct 2011, 09:44 AM | Post: #15

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RE: Hairline crack on case

I finally got around to contacting Amazon CS about the crack on mine. A new(er) one arrived this morning.
If it is a refurb it is in Very Good Condition.
It also has a USB cable.
I have had my Kindle a year and a day!

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sujay Reading The Glass Guardian by Linda Gillard

04 Oct 2011, 10:09 AM | Post: #16

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RE: Hairline crack on case

Yet another example of brilliant Amazon customer service. Smile

Only happy when I am immersed in a good Kindle book Thumbs Up

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I ♥ my Kindle Reading Horns by Joe Hill

04 Oct 2011, 11:41 AM | Post: #17

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RE: Hairline crack on case

This post was last modified: 04 Oct 2011 11:42 AM by I ♥ my Kindle.

Amazon are one of the only companies I regularly recommend to people.
They have consistently replaced or refunded, without complaint, any problems within warranty, not just Kindle, but EVERYTHING from Rusty Stainless Steel knives! to DOA Graphics cards.
Free returns
Free delivery
Frequently cheaper than everywhere else.
Thumbs Up for Amazon.

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louiselesley Reading

28 Dec 2011, 07:05 PM | Post: #18

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RE: Hairline crack on case

This post was last modified: 28 Dec 2011 07:05 PM by louiselesley.

I know this thread is old but I thought I would comment on it.

I have matching cracks on either side of the bottom of my screen. I was told it was due to the heat as I don't use a 'case' - mine is a soft kinda giant sock thing. I was also told it doesn't affect the kindle at all so I'm just leaving mine. Out of warranty anyway!

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joo Reading Hope's Betrayal by Grace Elliot

28 Dec 2011, 07:09 PM | Post: #19

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RE: Hairline crack on case

Who told you? I thought Amazon were supposed to be fab and would have sent you a new one plus a ferrari for your inconvenience Big Grin

Please put a bowl of water out for hedgehogs and other night-time visitors, you might just save their life.
While you are at it, feed the birds too. Thumbs Up

And come and talk about it at Garden Wildlife Forum

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Phil Reading The Village of Lost Souls by Sam Kates

28 Dec 2011, 07:10 PM | Post: #20

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RE: Hairline crack on case

(28 Dec 2011 07:05 PM)louiselesley Wrote: Out of warranty anyway!

I think I would still give Amazon Customer Services a ring and complain about the cracks. I suspect they would still send you a new one as they know it's a common problem.

My daughter has a white Macbook which also suffers from a similar problem where the magnets in the lid mechanism damage the case. Apple have fitted three new cases so far and we have been assured they will continue to do so each time the fault returns even though her Applecare has now expired.

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