UK Kindle Users Forum
Won't register - Printable Version

+- UK Kindle Users Forum (http://www.kuforum.co.uk/kindleusersforum)
+-- Forum: Kindle E-Ink Forums (/forum-5.html)
+--- Forum: Kindle Wi-Fi (4th Gen and 5th Gen) (/forum-78.html)
+--- Thread: Won't register (/thread-17813.html)



Won't register - Kas - 05 Jan 2015 06:18 AM

ok, I bought a second hand old school kindle, the one with the five way control button.... Do u think I can register it???? Hell no....!!!!! I've tried everything, reset, hard reset, I've done them all, even opened a new Amazon account but still no joy.... It just keeps saying "the email address and password you entered do not match any accounts on record, please try again " I've been trying for a couple of days now to no avail.... Please could someone tell me what I'm doing wrong, or do I just have a dodgy kindle???? Please help... I would say that I'm a frustrated kindle user, but I haven't got to use it yet so I'm just frustrated....!


RE: Won't register - sujay - 05 Jan 2015 08:41 AM

Hello Kas and welcome to the forum.

First a couple of questions for you which might help sort you out. Is the Kindle still registered to the previous owners account? And secondly, are you trying to register directly on the Kindle or via the computer? If it is still registered to the previous owners account that would explain why you are having problems, and don't ask why, but when I had my original Kindle I couldn't get it to register via the Kindle but it was fine once I did it on the computer. Let us know and we can go from there. You could also give the Kindle customer service people a ring, they are usually very helpful and it won't cost you a penny as they ring you back.


RE: Won't register - n0ukf - 02 Oct 2015 06:37 PM

Did you ever get this fixed? I have a Kindle keyboard (model D00901) doing the same. It is deregistered (or never was registered), has been factory reset, and I still can't get it to register to my account, All I get is "The email address and password you entered do not match any accounts on record, please try again."

To verify, this is the same as my Amazon login, right? If not, where do I find my separate Kindle login?


RE: Won't register - n0ukf - 03 Oct 2015 05:03 AM

(05 Jan 2015 08:41 AM)sujay Wrote:  ...when I had my original Kindle I couldn't get it to register via the Kindle but it was fine once I did it on the computer.
What? How do you register a Kindle on the computer?


RE: Won't register - n0ukf - 03 Oct 2015 05:35 AM

Okay, I just found a batch of the following messages (each with different temp passwords) in my email.


Quote: We apologize for the difficulties you may have experienced, when attempting to register a device or app to your Amazon account.

For security reasons, we may require a two-step authentication process when registering certain devices and software applications.

To complete the registration of your device or app, please enter the following One Time Password within the password field on the sign in screen:

490216

This One Time password is time sensitive, so you need to use it within 10 minutes of receiving our email. If your One Time Password expires, please reattempt to register your device with your Amazon account password to generate another One Time Password.

Your Amazon account password has not been modified.


10 minutes?!? I tried again and it took almost an hour for the next mail to get to my inbox at my ISP! It's expiring long before I get it.


RE: Won't register - sujay - 03 Oct 2015 07:04 AM

(03 Oct 2015 05:03 AM)n0ukf Wrote: Wrote:  
(05 Jan 2015 08:41 AM)sujay Wrote: Wrote:  ...when I had my original Kindle I couldn't get it to register via the Kindle but it was fine once I did it on the computer.
What? How do you register a Kindle on the computer?
You sign into your Amazon account on your computer and register your Kindle via the 'Manage your Device and Contents' tab. Or, you could contact Amazon directly and get them to sort it for you.


RE: Won't register - n0ukf - 03 Oct 2015 07:14 AM

got it registered through amazon.com chat.


RE: Won't register - sujay - 03 Oct 2015 09:17 PM

That's good, glad you got it sorted.


RE: Won't register - Stucor - 25 Dec 2017 11:37 AM

(05 Jan 2015 06:18 AM)Kas Wrote: Wrote:  ok, I bought a second hand old school kindle, the one with the five way control button.... Do u think I can register it???? ¬†Hell no....!!!!! I've tried everything, reset, hard reset, I've done them all, even opened a new Amazon account but still no joy.... It just keeps saying "the email address and password you entered do not match any accounts on record, please try again " I've been trying for a couple of days now to no avail.... Please could someone tell me what I'm doing wrong, or do I just have a dodgy kindle???? Please help... I would say that I'm a frustrated kindle user, but I haven't got to use it yet so I'm just frustrated....!
You may have sorted this out but I found that I received a Kindle that was a registered to me that was a gift for someone else I had them deregister my account from the device but they then couldn't login I found that in my personal Amazon account the device was still registered and I had to deregister the device from my Amazon account aswell before they could register the device theirselves