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Kindle Paperwhite frozen

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Offline barney37
17 Nov 2016, 09:35 AM | Post: #1

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Kindle Paperwhite frozen

My  Kindle Paperwhite  has frozen. It would not switch off. I let the battery run down and recharged it. but it remains frozen in with just the Kindle tree silouette of a tree image. I have tried holding the on/off button for 20 secs but it just flashes and returns to the same image. Can anyone help or advise. I got it new as a birthday present in May 2015.
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Offline I ♥ my Kindle Reading The Shepherd's Crown by Terry Pratchett
21 Nov 2016, 01:33 PM | Post: #2

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RE: Kindle Paperwhite frozen

Try holding the button down for longer?

I've found that if a rechargeable battery, like the ones used in Kindles and Tablets, are totally drained they need a bit more than a usual charge to come alive again.
I would try again to turn it off and leave it longer than you think it needs for a charge.
Batteries also die.
I had to change my old Kindle battery. Usually plenty of tutorials on youtube showing how to do so.
Offline barney37
23 Nov 2016, 06:53 AM | Post: #3

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RE: Kindle Paperwhite frozen

(21 Nov 2016 01:33 PM)I ♥ my Kindle Wrote: Wrote:  Try holding the button down for longer?

I've found that if a rechargeable battery, like the ones used in Kindles and Tablets, are totally drained they need a bit more than a usual charge to come alive again.
I would try again to turn it  off and leave it longer than you think it needs for a charge.
Batteries also die.
I had to change my old Kindle battery. Usually plenty of tutorials on youtube showing how to do so.
Thanks for your comments. I have left the battery dead for a day or more and then recharged it which it appears to do, but I still just get only screen with Kindle image with a tree. It will not go beyond that. Frozen
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